Shipping & Returns
Shipping Policy
SHIPPING
We offer free shipping to the lower 48 states of the USA only.
It can take up to 48 hours to get your order out the door. We have set up a system to get the freshest coffee shipped to our customers as soon as possible. Usually, our processing time is 24 hours or less, but this may vary based on shipping schedules and roasting schedules.
We ship via UPS and USPS Monday - Friday. These carriers also observe most national holidays, so that may affect shipping times.
We will send you a notification when your order has shipped. If it’s been 48 hours and you still haven’t heard from us, please let us know.
Yes! We are able to ship coffee to Alaska, Hawaii, and internationally to a limited area of countries. We are able to ship via UPS, USPS, and DHL. Please email us for a price quote.
We ship to APO addresses. You can order online and we’ll ship the coffee directly to you. When in doubt contact us through email at info@tmcoffeeroasters.com.
Return & Exchange Policy
RETURNS
We do not accept returns on coffee due to its perishable nature. If there are errors in your order, please contact us at info@tmcoffeeroasters.com within 3-days of receiving your order.
We will accept returns or exchanges on defective "Gear" items. If your gear is faulty, we certainly want to make it right. On the other side of the coin, we can’t accept returns on used gear that is in working order. Please be sure all gear (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. We are not able to accept returns at our business location. We do not offer cash refunds for coffee gear, however, credit for the returned items' retail value can be applied to future orders. Credit does not include return shipping costs incurred by the customer.
Email your order number, name, the reason for return, and the item and quantity you wish to return to info@tmcoffeeroasters.com, we will contact you by email with information on how your return will be processed. We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.